At Emqueen, your satisfaction means everything to us. Each nail set is carefully inspected and packed to ensure it reaches you in perfect condition. However, if you receive a defective or damaged item, we’re here to help.
Reporting a Defective or Damaged Product
Under Normal Circumstances no returns are allowed. However, if you receive a defective or damaged product, you must inform us within 24 hours of receiving the product by email at hello@emqueen.in with the following details:
- Your order number
- A 360 degrees unboxing video from the opening of the courier bag
Our team will review your request and respond with the next steps.
Eligibility for Return / Refund
- Nail sets must be unused, unworn, and in their original packaging.
- Due to hygiene and safety reasons, returns or exchanges are only accepted for defective or damaged products.
- Requests made after 24 hours of delivery will not be eligible for review.
Refund Process
Once your return/refund is approved:
- We’ll send you a return shipping label, as well as instructions on how and where to send your package.
- The refund will be issued to your original payment method within 15 working days.
- If payment was made via Cash on Delivery, we will contact you for bank details to process the refund securely.
Non-Returnable Items
For hygiene purposes, we do not accept returns or exchanges for used nail sets, nail glue, or accessories unless they arrive damaged or defective.
We want every Emqueen experience to be positive and worry-free. If you face any issue, please reach out to us — we’ll do our best to make it right.
Contact Us
Email: hello@emqueen.in